Personal Information
This page explains what personal information Solitude collects, how we use and protect it, and the rights you have over your own information. For the full policy, please see our Privacy Policy.
What we collect
When you shop with us or contact us, we collect the information needed to handle your order and support you:
- Name, e-mail address and phone number
- Shipping and billing address
- Order information, such as what you purchased, when and where
- Payment information, processed by our payment providers
- Information you provide when you contact customer support
- Device and browsing information collected automatically when you visit the Site
We never sell your personal information.
How we use it
Your personal information is used to process and ship your orders, handle returns, exchanges and claims, answer your questions, prevent fraud, and — with your consent — send you our newsletter and marketing. We only keep your information for as long as we need it for these purposes, or as long as we are required to by law.
Who we share it with
We only share your personal information with companies that help us run our store, such as our store platform Shopify, our payment providers, and our shipping partners. Each of them only receives the information they need to do their part. You can read more about these companies and how they handle your information in our Privacy Policy.
Your rights
If you are in the European Economic Area, you have the following rights under the GDPR:
- Right of access — get a copy of the personal information we hold about you.
- Right to rectification — have incorrect or incomplete information corrected.
- Right to erasure — ask us to delete your personal information.
- Right to restriction — ask us to limit how we use your information.
- Right to data portability — receive your information in a portable format.
- Right to object — object to our use of your information, for example for direct marketing.
You may also withdraw your consent to marketing at any time, for example by using the unsubscribe link in our emails.
How to contact us
If you want to exercise any of your rights, or if you have questions about the personal information we hold about you, send us an email at support@solitudemtg.com or reach us through our contact page. When you write, please tell us which right you want to use and enough information for us to identify you — for example the email address you used for your order.
We will answer you as soon as we can, and at the latest within 30 days. If you are not satisfied with how we handle your personal information, you have the right to complain to the Swedish Authority for Privacy Protection (IMY) or the supervisory authority in your country of residence.