Shipping & returns
Shipping
We ship worldwide, except for Russia, Ukraine and Belarus. If you can't find your country in the checkout, please get in touch with our Customer Service at support@solitudemtg.com
To make a return, register it through our return portal: click here. If you need help with your return, kindly email us at support@solitudemtg.com. For an exchange, please return your current order and create a new one.
We don't stand for any custom, taxes, duties and collection fees and are not responsible for any additional charges that might be associated with importation. For more information about potential fees, we kindly refer you to the transportation company or the customs in your country.
As soon as the package has left the warehouse, you'll get an email with the tracking information so that you can follow your order more accurately. Please note that the delivery time may differ due to customs.
- Sweden: 49 SEK, Schenker
- EU: 99 SEK, UPS Standard
- United States, Canada: 199 SEK, UPS Standard
- United Kingdom, Switzerland: 199 SEK, UPS Standard
- Australia, Japan, South Korea, Taiwan: 199 SEK, UPS Standard
Countries not displayed on this site will get a calculated shipping cost in the checkout. Please note that if your order is not picked up and sent back to us, you will get charged for any additional costs.
Norwegian customers
You must pay VAT and any other taxes on goods you buy from abroad. On 1 April 2020, the VOEC scheme (VAT On E-Commerce) took effect for foreign online shops and online marketplaces. As of this date, such businesses will collect Norwegian value-added tax (VAT) when you pay for goods that you have purchased online. Read more here.
In 2020, the NOK 3500 limit was removed for all goods. A transitional arrangement has been established which means that goods under NOK 3500 are exempt from the declaration obligation during the transitional period. There is still VAT on all goods from the first NOK after 1.4.2020. Read more here.
In practice, this means that the NOK 3500 limit remains in effect, and you do not have to pay import duty on such shipments. If you are going to shop online from abroad for more than NOK 350 you can calculate how much you have to pay in customs duty and fees with the import calculator here.
Returns
We hope that you will love your new products, but if you for some reason would like to make a return, please follow our instructions below.
You have 30 days, starting from the day you receive your package, to decide whether you want to keep your order, exchange or return it. *There is a fee for every return that will be deducted from your refund when the return is processed. Original shipping costs are not refunded.
Returned items should be in the same condition as when you received them, unworn with original packaging and tags attached. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.
How to make a return
If you would like to make a return, please click here to proceed and you will be directed to our service for returns. Please follow the steps and don't forget to choose the return tab at the top. When the form has been submitted, we will come back to you in a separate email with further instructions.
Please note the following: We do not stand for the return shipping cost* and it will be deducted from your refund. We're unable to accept returns beyond the 30 days of your receipt and anything sent to us after the 30 days may be rejected and returned back to you. When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.
The return shipping cost is:
- Sweden: 49 SEK
- Norway: 200 NOK
- EU: 10 EUR
- USA: 15 USD
- Canada: 25 CAD
- Australia: 30 AUD
- United Kingdom: 15 GBP
- Rest of the world: 18 EUR
How to make a claim
If you have received an item with defects or if you have received the wrong item entirely (wrong size, color or product) from what you have ordered, please click here and follow the steps on our service to make a claim. Don't forget to attach a photo of the defect and choose the claim tab at the top. When your complaint has been submitted, we will come back to you in a separate email with further shipping instructions.
When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference. If you need help with your claim, please email support@solitudemtg.com for assistance.
How long does it take to get a refund
We will issue a refund as soon as we have received and processed your return. The refund will be processed back to the original payment method.